We are the leading international professional association serving an elite group of plumbing and HVACR service and repair contractors. We offer our members across North America business management services and state-of-the-art training to enhance their image and to enable them to better serve the needs of their clients.

QSC Mission Statement:
To provide the quality service contractor with training, technology, and professional development, resulting in superior client service and satisfaction.

• QSC Announces Online Customer Service Training While classroom training remains a popular method for delivering soft skills instruction, QSC realizes the benefits of using the web to offer a blended solution to their members' service training challenges. QSC equips its members' with the skills they need to best serve their customers. ServiceSkills.com offers 24/7 access to the content in the Telephone Doctor® Complete Video Training Library. QSC members with broadband access to the Internet and multimedia PCs can now view high quality video chapters, measure retention with online quizzes, view post-quiz feedback, print key point reminder and earn certificates of completion - directly from their desktop. Each QSC member company receives one "FREE" license and has the option to purchase licenses for other employees at a cost of $34.00 per person for 12 months of access to the training. Click Here to read more... • QSC Announces Human Resource Consulting Brought to You by A.O. Smith Water Heaters The Quality Service Contractor members have a new POWER TOOL - Human Resource Consulting through SESCO Management Consultants. QSC members receive unlimited telephone consulting at no charge. There are also many more services available at discounted prices. SESCO is just one more reason that makes your QSC membership more valuable. • QSC is pleased to introduce the Service Fitness DVD Training Series. This is being provided through contributions from Grundfos Pumps. This benefit is FREE to QSC members. QSC members now have a leading edge, industry-specific training program brought to you by the Quality Service Contractors (QSC). Service Fitness was developed with the plumbing and HVACR industry in mind. The program consists of the DVD series made up of 42 modules including, participant manual, instructors manual, discussion questions, frequently asked questions along with sample scripts, conflict role-plays and sales role-plays. This is not a canned or an off the shelf program. Service Fitness was designed and presented to provide users with a secret and an ongoing training weapon which can be utilized throughout the year. Click here to download the table of modules for this DVD. Review the streaming video - "Introduction to the Service Fitness" Real Player | Quicktime | Windows Media Player * Please note viewing requires a high-speed connection • QSC announces Sales Boot Camp Schedule for 2008. Click here for the QSC Sales Boot Camp 2008 Registration Form. • QSC announces the Grandy & Associates Service Contractor Business CD of the Month is now available in the Member Area of the QSC Web site. This monthly CD series is available "FREE" to QSC members as part of their Power Tool Package. Listen to a FREE sample here. • The "Power" of QSC - Watch a new video that showcases some of the benefits of QSC membership.     (Video - Windows Media Format - 40Mb)     (Video - Real Player Format - 6Mb) • QSC Offers Expanded Web-Based Training Through Partnership with EPL Residential.     (Download PDF)

Friday, May 09, 2008 Avoid pouring fats and cooking oils down the drain. Wipe congealed grease from pots and pans and dispose of in the trash. more tips >>> It's easy to find a dependable QSC Member Company in your area. Click here to get started. Quality Service Contractors 180 South Washington Street P.O. Box #6808 Falls Church, VA 22046 Phone 1: (800)533-7694 Phone 2: (703)237-8100 Fax: (703)237-7442 E-mail: quality@qsc-phcc.org Charlie Wallace, Executive Director