Contractor Supervisor & Service Manager Training
The two-day Supervisor/Service Manager training workshop is instructed by QSC Business Coach, Beth Dobkin. This workshop is designed for owners and managers to help improve skills, efficiency, productivity and motivation of your management team and leaders within your business.
The day will start with a discussion on leadership and help each attendee identify where they fit in with their organization, if they are in the right role, how to lead rather than manage, create attitudes that enable change and actionable items to make success possible.
We will work on key performance indicators like attendance, image, plumbing inspections, maintenance contracts, membership plans, job averages, close rates, add on sales, product sales....to understand what results are acceptable, how to hold team members accountable and how to set and measure results.
Additionally, during the workshop we will work with each team to develop an incentive program, CSR initiatives, customer loyalty, company goals, training agendas and meetings and other topics as they arise.
This is a class for you if you want to enhance your coaching and leadership skills to improve the overall success of your team, your company and yourself.
Everyone will work in groups throughout this workshop to produce the best results and most positive experience.
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