QSC Customer Service Online Training
While classroom training remains a popular method for delivering soft skills instruction, QSC realizes the benefits of using the web to offer a blended solution to their members' service training challenges.
QSC equips its members' with the skills they need to best serve their customers. ServiceSkills.com offers 24/7 access to the content in the Telephone Doctor® Complete Video Training Library. QSC members with broadband access to the Internet and multimedia PCs can now view high quality video chapters, measure retention with online quizzes, view post-quiz feedback, print key point reminder and earn certificates of completion - directly from their desktop.
Each QSC member company has the option to purchase licenses for other employees at a cost of $39.00 per person for 12 months of access to the training.
If you want to see a preview of one of the training modules – click one of these links. Keep in mind that these are videos of videos and the sound may be a little distorted.
Windows movie - http://www.screencast.com/t/YjM4YjI1N
Flash movie - http://www.screencast.com/t/ZTYxZTJm