Join QSC at PHCC CONNECT, October 10-12, 2018 for three days of learning, discovering new solutions for your business and networking with other p-h-c service and repair contractors.  Set against the majestic backdrops of New Mexico, the Sandia mountains and the International Balloon Fiesta, this will be the trip of a lifetime and a learning experience that will transform your business.

New This Year


Pillars of Success: Business Strategy Workshop

Owners and managers of service businesses should plan to attend this powerful full-day program.  Pillars of Success: Business Strategy presented by QSC, will guide you through a deep dive into enhancing your business strategy and creating a strategic plan for their business. Based on the revolutionary new Pillars of Success system, this highly-interactive program will break down the concepts and process and help participants understand the components of a powerful and winning strategy. The program is open to all, but advance registration is required and space is limited. Lunch is included.


Solution Labs and Roundtables

Join your fellow service contractors and QSC's Business Coaches for these fast-paced sessions targeted at your top concerns and hot-button issues.  Tailored specifically to the service and repair business, these sessions will include coach-led "how to" sessions and facilitated peer conversations that tap into real-world answers.  No theory, no fluff!


Service Contractor Central

If you’re serious about your service and repair business, our NEW Service Contractor Central, is for you!  Conveniently located at the heart of CONNECT,  Service Contractor Central is your home away from home to learn, network and relax with fellow contractors. Service Contractor Central will feature Solutions Lab sessions and Roundtable discussions that are all meat, no filler. Drop to learn, grab snacks and refreshments or take part in Service Contractor Happy Hours.  Open to all service and repair contractors.


Service Contractor Solutions Pavilion

The Service Contractor Solutions pavilion is your top destination in the CONNECT Product and Technology Showcase. Filled with the best products and services for service contractors, this hub will help you make the most of your time in the exhibit hall by bringing together top suppliers with the solutions you need.


QSC @ CONNECT Schedule


Tuesday, October 9, 2018

10:00 AM – 4:00 PM          Commercial Service Peer Group (By Invitation, email qsc@phccweb.org for information.)

Wednesday, October 10, 2018

7:30 AM – 8:00 AM         Continental Breakfast

8:00 AM – 5:00 PM         QSC Pillars of Success: Business Strategy Workshop

8:00 AM – 9:15 AM         The Pumpkin Plan: A Simple Strategy for Growing a Remarkable Business

Under the pressure to stay alive—let alone grow—it’s easy for entrepreneurs to get caught up in a never-ending cycle of “sell it—do it, sell it—do it” that leaves them exhausted, frustrated, and unable to get ahead no matter how hard they try. Experiencing this exact situation, author and entrepreneur Mike Michalowicz discovered a business strategy from farmers. Not the everyday guys, but those county fair geeks who grow one ton pumpkins. They hold the secret to explosive growth, and Mike will show you how it applies directly to your business. It’s your turn to grow an award winning, explosive company!

9:15 AM – 9:45 AM              Workshop
9:45 AM-10:00 AM              Break
10:00 AM – 12:30 PM        Workshop
12:30 PM – 1:30 PM            Lunch
1:30 PM – 3:30 PM               Workshop
3:30 PM – 3:45 PM               Break
3:45 PM – 5:00 PM               Workshop

5:30 PM – 7:30 PM          Service Contractor Solutions Pavilion & Reception Powered by QSC | CONNECT 2018 Opening Reception  Sponsored by Bradford White and InSinkErator

Thursday, October 11, 2018

10:00 AM – 5:00 PM          Service Contractor Central by QSC

8:00 AM - 8:45 PM              CONNECT Opening Breakfast sponsored by Bradford White

8:45 AM - 10:00 PM          CONNECT Keynote: Eric Chester sponsored by Viega

10:00 AM – 2:00 PM         Service Contractor Solutions Pavilion Powered by QSC

2:15 PM – 3:15 PM            QSC Solution Lab -- MONSTER Trucks

Your service vehicles and technicians play a critical role in marketing your business and reaching your desired customer. This fast-paced session will cover the do’s and don’ts of vehicle marketing and will arm you with ideas to turn your vehicles into monster trucks that crush the competition.

3:30 PM – 4:30 PM            QSC Solution Lab -- All Aboard!

Smart companies understand that a new employee’s long-term engagement and success depends on how effectively that employee is welcomed to the team, immersed in the company’s culture and trained. Don’t miss the boat! Attend this session and learn the elements and mindset of effective onboarding.

   5:00 PM – 7:00 PM          Service Contractor Happy Hour by QSC


Friday, October 12, 2018

7:30 AM - 8:45 AM          CONNECT Workforce Panel Breakfast

8:00 AM – 3:00 PM         Service Contractor Central Open

9:00 AM – 10:15 AM      QSC Solution Lab -- Lucky 7 Keys to Finding Hidden Business Profits

The number 7 is said to represent perfection or completeness. This will be your lucky day if you roll the dice and join us to find the 7 keys to unlocking your hidden business profits. Imagine hitting the jackpot with no risk strategies for putting more green in your pocket. What could be more perfect or complete than that?

10:30 AM – 11:30 AM    CONNECT Keynote

11:45 AM – 1:15 PM       CONNECT Awards Luncheon sponsored by InSinkErator

1:30 PM – 2:30 PM        QSC Solution Lab -- SOLVED!  The Mystery of Your Customer Avatar

Solving the mystery of your customer avatar gives you a fictional profile of your ideal customer. Pick up your magnifying glass and sleuth out the motivations, desires and fears that drive your customer’s decisions.

4:00 PM – 9:30 PM         CONNECT Closing Event at Balloon Fiesta sponsored by Federated Insurance


Hotel Information

Balloon Fiesta is a very busy time in Albuquerque, so be sure to book your room early to ensure availability. Deposit of one night’s room and tax is required when making your reservation. Cancellations and changes made after September 7, 2018 will forfeit the deposit.

Attendee Hotel

Hyatt Regency Albuquerque | 330 Tijeras Avenue Northwest | Albuquerque, New Mexico 87102

The group rate for CONNECT attendees is only $185 a night (plus tax). To book your hotel room online click here. To book your room by phone, call 888-421-1442 and mention the group name, Plumbing Heating Cooling Contractors.

Overflow Hotel

Ramada by Wyndham Albuquerque Midtown

2020 Menaul Blvd NE
Albuquerque NM 87107-1715
Hotel Website

Hotel offers complimentary shuttle service for airport and convention center transportation. Reservations must be booked by September 8, 2018 and be guaranteed with a credit card. Rooms are available for October 9-12. If additional nights are needed, call hotel to request availability. Cancel before 4PM day of arrival to avoid a 1 night plus tax charge.

To book your room call the hotel directly at 505-884-2511 or 1-866-650-4900 and ask for the PHCC rate or book online by clicking the link above.
When on the Ramada web site, enter the following into the reservation boxes:

  • Enter Destination as Albuquerque
  • Enter Your Check In Date
  • Enter Your Check Out Date
  • Click on “Special Rate” and select “Group Code”. Enter 100918PHC, then click DONE and SEARCH ROOMS
  • Complete your reservation

Exhibitor Hotel

DoubleTree by Hilton Albuquerque | 201 Marquette Avenue Northwest | Albuquerque, New Mexico 87102

The group rate for CONNECT attendees is only $175 a night (plus tax). To book your hotel room online click here. To book your room by phone, call 800-584-5058 and mention the group code, PHC.