NOW AVAILABLE, ONLY FROM QSC!
The Ultimate Training Program for Service Technicians
QSC's all-new Front Line Service Training program will help you build a team of star technicians
with the knowledge, skills and
desire to create exceptional customer experiences, sell more, drive repeat business and create results.
This two-day program
will teach your technicians the mindset, concepts and
techniques they need to succeed, centered around QSC's 10 Step Customer Experience Delivery System.
QSC’s Ten Step Service Delivery System
- What is Success?
- Mindset and Attitude
- Brand and Value
- Customer Experience
- Customer Loyalty
- Understanding Customer Needs
- Overcoming Sales Objections
- Being Persuasive
Step 1 – Arrival
Step 2 – At the Door
Step 3 – Entry
Step 4 – Diagnosis
Step 5 – You are the Expert
Step 6 – The Solution
Step 7 – Price
Step 8 – Workstations
Step 9 – Options
Step 10 – Finish like a Professional
Classes are currently forming for this game-changing program!
February 12-13, 2019
8:00am - 4:00pm MT
Colorado PHCC, 2851 S. Parker Rd., Denver, CO
Instructor: Beth Dobkin, QSC Business Coach
Register by phone: Colorado PHCC office (303) 758-9616
Sponsored by KOHLER
April 3-4, 2019
8:00am - 4:00pm PT
PHCC of California - GSA Training Facility, 1820 Tribute Road, Suite A, Sacramento, CA
Instructors: Beth Dobkin and Rebecca Gold, QSC Business Coaches
Register by phone: QSC office (703)237-8100
Questions or to arrange a class in your state, contact QSC at (800) 533-7694 or email email@example.com.