Front Line Service Training

NOW AVAILABLE, ONLY FROM QSC!


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The Ultimate Training Program for Service Technicians


QSC's all-new Front Line Service Training program will help you build a team of star technicians with the knowledge, skills and desire to create exceptional customer experiences, sell more, drive repeat business and create results.

This two-day program will teach your technicians the mindset, concepts and techniques they need to succeed, centered around QSC's 10 Step Customer Experience Delivery System.

Key Topics

  • What is Success?
  • Mindset and Attitude
  • Brand and Value
  • Customer Experience
  • Customer Loyalty
  • Understanding Customer Needs
  • Overcoming Sales Objections
  • Being Persuasive
  • Upselling

QSC’s Ten Step Service Delivery System
Step 1 – Arrival
Step 2 – At the Door
Step 3 – Entry
Step 4 – Diagnosis
Step 5 – You are the Expert
Step 6 – The Solution
Step 7 – Price
Step 8 – Workstations
Step 9 – Options
Step 10 – Finish like a Professional  

Act Now!

Classes are currently forming for this game-changing program!

February 12-13, 2019
8:00am - 4:00pm MT
Colorado PHCC, 2851 S. Parker Rd., Denver, CO
REGISTER NOW
Instructor: 
Beth Dobkin, QSC Business Coach
Register by phone: 
Colorado PHCC office (303) 758-9616
Sponsored by KOHLER

April 3-4, 2019
8:00am - 4:00pm PT
PHCC of California - GSA Training Facility, 1820 Tribute Road, Suite A, Sacramento, CA
REGISTER NOW
Instructors: 
Beth Dobkin and Rebecca Gold, QSC Business Coaches
Register by phone: 
QSC office (703)237-8100

Questions or to arrange a class in your state,  contact QSC at (800) 533-7694 or email qsc@naphcc.org.