John O'Connor

John O'Connor, who joined QSC Feb. 1, will offer business support for members of QSC and the Plumbing-Heating-Cooling Contractors National Association. His focus will be working with members to help improve their businesses through collaborative assistance.

A native of Buffalo, N.Y., O'Connor began his plumbing career in 1982 as a service technician. His management experience began in 1985 when he was promoted to branch manager. During this period he expanded the business lines to include underground utility repair and replacement and hydro jetting with yearly sales of $2 million and profits of 13.8 percent.

In 1992 O'Connor relocated, with his wife and two sons, to Charlotte, N.C., where he took over a declining plumbing company with 16 trucks that had lost market share for two years and suffered from low employee morale. By 2001 the company had grown to 33 trucks with yearly sales of $4 million and profits of 24.4 percent. Throughout the years of 1992 to 2001 O'Connor was recognized for consistent growth and profitability while maintaining a stable growing workforce.

His business experience led him to make use of his skills as a regional manager/business coach with a national plumbing franchise. With a desire to help business owners increase their market share and profitability, he accepted the position to coach approximately 30 franchises in 2001. Through 2005 O'Connor worked with owners to overcome obstacles and help them expand their businesses. As a regional manager he assisted in developing sales and operational programs for employees and management. For the past year he has worked for a national plumbing company as regional sales manager and currently holds his plumbing contracting license in North Carolina.

O'Connor lives in Harrisburg, N.C., with his wife Pati.

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