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  [ Introduction - Register Online - Highlights - Schedule - Download the Brochure ]
 Getting the Right Attitude: 7 Keys to a Customer Service CultureNancy Friedman (The Telephone Doctor) The workplace is constantly changing and many organizations are rethinking the way they manage, motivate and lead their employees. Additionally, today's leaders are faced with increased challenges to create a workplace environment that is more cooperative, friendly, ethical and team oriented. In this informative and fun-filled program, our presenter will demonstrate some unique ways to create a more enjoyable workplace by managing and/or leading by example, through trust, ethics, recognition, integrity, respect, communication, teamwork, employee dignity, empowerment and having a sense of humor. The A to Z of Sales - A dynamic program on sales for the novice or the seasoned sales executive. If you've seen Nancy's programs before, you know you'll be laughing and learning all through the session. If you haven't seen her programs, come join the fun. From Soup to Nuts and A to Z, hear the alphabet of sales as well as the 5 Most Frustrating Voice Mail Phrases. Having call rejection concerns? Nancy will be distributing her article on call rejection. You'll walk out of this session far more prepared to handle those sales situations than when you walked into the program!   Is Your Sales Team Achieving and Exceeding Their Sales Objectives?Bob Sinton and Tom Grau, The Training Center for Sales & Business Development Join Bob and Tom as they present this fast paced and informative session to help you find the answers if you need help with the following: Does your sales force look busy, yet sales remain low? Do you have the right sales team in place to get you to the next level? Is it difficult to determine which salespeople look good from those that will sell? Do traditional sales practices turn your salespeople into unpaid consultants?  How to Increase ProfitsMike Morosi, Contractor 20/20 High profit companies have things in common; 1.They deliver high quality service; 2.They have their prices in proportion with their direct labor cost and material cost; 3 They have their overhead in proportion with their sales; 4. They staff correctly to meet demand levels; 5. They track and minimize new customer acquisition cost and prior customer retention costs; 6. They track key benchmark numbers such as CSR closing rates, Tech closing rates, average tickets, direct labor cost, material cost, equipment costs, gasoline expense, overhead, voluntary overhead, and net profit; 7. They track customer satisfaction; 8. They do proper branding and advertising; 9. They correct for problems their tracking reveals and force changes as needed. This session will cover the 12 step profit ladder that will lead you to higher profits.  Getting #1 on Google: Growing and Defending Your Business on the NetBrian Kraff, Market Hardware "How do I get on Google?" is the #1 question Brian Kraff hears from business owners. More and more consumers are not turning to the yellow pages when they need a plumbing or HVACR pro, they're turning to the Internet. And they are not choosing a "contractor." They're choosing a Website! Brian Kraff of Market Hardware will explain exactly how to make sure that consumers in your area will find your Website when they need it most. You don't have to spend a fortune on Internet marketing to properly represent your company on the Web and ensure your website is found on the search engines. This seminar will show you how you can do it! Share Your Best Marketing Idea - Member Sharing Forum John O'Connor and Lawrence Snow Any QSC member company who wants to share their "Best Marketing Idea" with the other members has a chance to walk away with the prize of "Best Idea." All we ask is that you submit your top three marketing ideas before the meeting. Each company will have three minutes to explain their idea(s). The one that is voted the best idea will win a free Power Meeting registration to a 2009 Power Meeting. Samples will be required. If I Knew Then What I know Now - What would I have done differently? Member Sharing Forum Member Sharing Forum to discuss what members feel they would have done differently when they were just starting their business based on what they know after being in business for a few years.  Empowering Business Political SuccessJessica Johnson Bennett, PHCC Government Relations Director As a business person and a taxpayer your voice matters and you can influence policies in Washington that affect your business every day! PHCC's Director of Government Relations will provide a brief overview of what PHCC has been doing to lead the campaign to encourage and support a government that understands and represents the unique interests of the p-h-c industry and how you can become involved.  "If You Can't Stand Up, Stand Out!"Mike Schlappi When Mike Schlappi takes the floor, a dazzling smile greets you. Then you notice the wheelchair. If ever a man was defined by what he can do instead of what he can't do, it's Gold Medalist and Author Mike Schlappi. At the age of 14, Mike had expectations of a career in sports as a top notch athlete. A gunshot to the chest at point blank range challenged his dreams. He would never walk again. After months of rigorous physical therapy, he began playing basketball from his wheelchair and went on to become a standout athlete. Mike Schlappi's thought-provoking keynote presentation challenges individuals of all ages that despite difficult circumstances, you can take response-ability and be empowered. His engaging presentations have entertained and inspired audiences worldwide. From students to chief executive officers, from the classroom to the board room, from rookies to Olympic athletes, from small gatherings to large corporate events, Mike shows audiences "If You Can't Stand Up, Stand Out!" Attend all of these exciting seminars, plus:
Miller Brewing Company Visitor Center The Miller Visitor Center's indoor/outdoor guided walking tour takes guests through 150 years of the famous brewery's heritage. Guests experience everything from the history of Fredrick Miller's 1855 arrival in Milwaukee, to the highspeed production lines being used today. The one-hour tour seamlessly blends the rich history of Miller with the modern age technology of today's brewing process.  Harley-Davidson MuseumOpening in Summer 2008. The Harley- Davidson Museum showcases incredible stories of the people, culture and history of Harley- Davidson. A retail store, restaurant/cafe and inviting grounds complete this unique H-D experience. Harley-Davidson Motor Company was founded in Milwaukee, Wisconsin one hundred years ago, this year. Milwaukee Public Museum The museums ever-changing displays offer something for everyone, making the Museum a fascinating destination. Touch fossils and learn how the Earth has changed over time. Marvel at mysteries of mummies and ancient civilizations. Experience an explosion of color and sound in a Costa Rican rain forest filled with exotic birds, lizards, Howler monkeys and macaws. Peek into more than 30 European homes decorated to highlight ethnic culture. Feel the thrill of going on safari as you walk the savannas and bamboo forests of Africa. Discovery World at Pier Wisconsin Discovery World's exhibits, live shows, S/V Denis Sullivan schooner, aquariums and interactive activities combine innovation, technology, exploration, environment and fun. Also at Pier Wisconsin: public park, amphitheater, café and dock.  Milwaukee Art MuseumStep right up to 1,500 works of art waiting for you by the lake, on an Italian marble floor beneath 110 tons of steel wings. Brady Street Nine blocks from Lake Michigan to the Milwaukee River that represents Milwaukee's version of Greenwich Village. A visit to Brady Street might start with a cup of joe at a hip coffee house, followed by some of the best shopping in the city. Ethnic specialty shops give Brady Street its neighborhood flavor, which carries over into the fabulous dining options. Historic Third Ward Enjoy the ambiance of this turn-of-the-century neighborhood, which boasts a high concentration of art galleries and antique shops. Visit unique specialty stores, dine at distinct restaurants or enjoy an evening at the theatre. For those who like to explore, take a historic walking tour! Children's Discovery Museum of the Desert A hands-on museum in a safe, caring setting and lots of fun. Open Tuesday-Sunday.  Edelweiss Boats - Milwaukee River Cruise LineThe Edelweiss cruise vessels are European Style Cruise boats designed specifically for the Milwaukee River and its surrounding lakefront. Cruises depart from the heart of downtown Milwaukee and navigate under bridges down the river to the lakefront to view the City of Milwaukee and its most renowned attractions. Date Gardens The Coachella Valley is the "Date Capital of the World" with worldwide shipping. Palm groves have thrived here since the 1800's. Stop by, take a tour and try a delicious date shake. Desert Adventurs Jeep Eco Tours The only outdoor adventure company that can take you to a private 1,000-acre preserve located on the San Andreas Fault. Life is an adventure...Make it a Desert Adventure! To register, call 1-800-533-7694 or click here.
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This is a peer discussion opportunity involving the sharing of information, methods, and procedures about a specific topic. Participants enjoy breakfast while discussing proven business solutions with colleagues from around the country. Because space is limited, early registration is encouraged. A separate registration fee is required.
Professionals and amateurs of all skill levels can experience a day of golf like no other on the Meadow Valleys course. Described as both subtle and devilish, it winds through meadows and charges across ravines, reflecting the natural features of the Wisconsin terrain. Scores of bunkers and water areas shored with railroad ties complement the Scottish influences in Pete Dye's work.