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Posts Tagged ‘training’

QSC Customer Service Online Training

Service Skills

While classroom training remains a popular method for delivering soft skills instruction, QSC realizes the benefits of using the web to offer a blended solution to their members' service training challenges.


QSC equips its members' with the skills they need to best serve their customers. offers 24/7 access to the content in the Telephone Doctor® Complete Video Training Library. QSC members with broadband access to the Internet and multimedia PCs can now view high quality video chapters, measure retention with online quizzes, view post-quiz feedback, print key point reminder and earn certificates of completion - directly from their desktop.


Each QSC member company has the option to purchase licenses for other employees at a cost of $39.00 per person for 12 months of access to the training.


If you want to see a preview of one of the training modules – click one of these links. Keep in mind that these are videos of videos and the sound may be a little distorted.


 Windows movie -

 Flash movie -


 Click Here to view the list of CSR Training Modules


 Click Here to


QSC Offers Expanded Web-Based Training Through Partnership with EPL Residential.

EPL For Residential
Quality Service Contractors and EPL for Residential have formed an alliance to offer a new, expanded Web-based advanced training and education program to QSC members that is an addition to the existing online training the QSC offers.

State-of-the-art business, marketing and operational training will be delivered through the EPL for Residential business Web site, learning library and live Web casts to all members. "The alliance between QSC and EPL is terrific because we share a common training vision: to make the trade industries better," said QSC Executive Director Charlie Wallace.

Wallace pointed out that the training program offers much value to QSC members because it is Web-based. "This means that it is available 24/7, 365 days," he said. "Also, training costs will be low for the PHC contractors, removing travel expenses and eliminating time away from the office." He added that although QSC has offered online "Webinar" seminar programs to members for the past two years, this comprehensive Web-based training will be much more extensive, covering a full range of business, operational, managerial and leadership topics. The training is also supported with a unique electronic consulting service free as part of QSC membership to support implementation of ideas.

Gary Elekes, the owner of EPL for Residential, said the EPL training site is "about helping contractors improve performance and make more money."

EPL for Residential is an on-line web training company specializing in providing content to contractors who are looking for ways to improve their businesses. The company specializes in training and support materials in the areas of business management, leadership, service department operations, technician training, sales processes and more. The Web site features an electronic "Ask the Expert" consulting system that is extremely popular with members. This feature provides direct answers to direct questions.

QSC, an enhanced service group of the Plumbing-Heating-Cooling Contractors - National Association, delivers state-of-the-art training programs, products and services for select members of PHCC's service and repair membership. For more information about QSC, call Charlie Wallace at 1 (800) 533-7694, or e-mail