QSC Board and National Staff

QSC Advisory Council

Deidra McElroy
Magnolia Plumbing, Inc.
Washington, D.C

Vice Chair
Karen Hill
HM Plumbing
Kennesaw, Georgia

Skylar Halpin
Halpin Plumbing
Cincinnati, Ohio

Amy Hart
Continental Plumbing Services
New Port Richey,

Eric Maxon
Steward's Plumbing
New Mexico

Chris West
Chris West Plumbing
Jonesboro, Arkansas

Industry Partner Representative
Stacey Ziegler Harp
Hodes Company
Huntingdon Valley,

QSC National Staff



Dave Chic
Program Director
Contact Dave

Dawn Dalton
Manager, Member Communities
Contact Dawn

Meet Your QSC Business Coaches

2017_Beth_Dobkin_Photo_2.png  Beth Dobkin

     QSC: (916) 835-5013
     Contact Beth

"Whether an unprecedented recession or an economic explosion, the business world is unpredictable. However, it is the unpredictable that helps us discover who we really are and how far we've come."

Ask me thirty years ago and I assure you I would not have predicted that I would have built a career in the plumbing industry. Yet here I am through ups and downs with the knowledge that comes from 16 years of successful business ownership, 28 years of management and 18 years of consulting experience.

Now don't blame me for this but I am a Jersey girl, born and raised in the farmlands. I met my husband through their family plumbing business where I worked as a bookkeeper. We moved to California to the Silicon Valley in 1982 but soon decided that Sacramento would be home for our family and plumbing service company. As our family grew so too did our business. We added HVAC service in 1998. Fast forward to 2000. We successfully sold our business to a fortune 500 company. They hired us to stay on and manage their new investment making me the General Manager where I remained for the next 4 1/2 years.

In 2005 I decided change was in the air. I left the service side of the business and became a business coach for a national plumbing franchisor. With a passion for training and developing people, I was responsible for creating and presenting programs related to our industry and the customer service experience including technician, business development, customer loyalty and basic training. Other duties included creating content and confirming accuracy of public relations and marketing materials, development of new national accounts and working with vendors to develop partnerships.

Working with business owners is very rewarding and has given me the opportunity to share my knowledge and skills, helping others make their dreams a reality. On April 1, 2012 I started my adventure with QSC. I can't promise that the road will be easy but nothing worthwhile has ever been accomplished in a day.

Beth's motto, "Life isn't about waiting for the storm to pass; it's about learning to dance in the rain." Vivian Greene

Les_Hanks_2019_Photo_SM.png  Les Hanks
     QSC: (254) 723-0791

"Change is inevitable in life and in business. Whether or not we choose to participate in that change determines our level of success and happiness."

Les Hanks joined Quality Service Contractors on June 1, 2013 and serves as the Business Management Coach for a variety of services, such as comprehensive business analysis, strategic planning, competitive analysis, program/seminar development and more.

Les is a proud 1988 graduate of Texas A&M University with a degree in Finance. An expert in building solid relationships with people has led Les to a successful career as a Business Coach and Consultant.  He also has prior experience as the Marketing Manager for a major life insurance company as well as leadership positions in the retirement plan administration and petroleum tax consulting industry.

Prior to coming to QSC, Les was a Regional Manager/Business Coach for Mr. Rooter Corporation for over 6 years. His travels took him throughout the west coast and the Midwest, and he was honored to have been involved in the growth and success of many franchises.  Les was honored as Mr. Rooter Corporation Team Member of the Year in 2011.

Being blessed with excellent written and oral communication skills, relationship building skills, creativity, training skills and a knack for teaching financial concepts is the secret of his success. Les takes great pride and joy in helping business owners succeed in life and in business, and has seen many of the current QSC members he works with enjoy growth and expansion.

Les is married to his best friend Christine, has 4 wonderful children, and resides in Bryan, TX. His passion outside of family and work is all things Aggie sports, especially football. Les published a book in 2015 called C.H.R.I.S.T. The Pillars of Rock Solid Relationships. It is available on Amazon for those interested in a short, but powerful book on the secret of great relationships in life and business. 

  RickSM.png Rick Mears    
      QSC: (801) 330-4817
      Contact Rick

Rick Mears joined Quality Service Contractors on January 18, 2021 and serves as the Business Management Coach. Rick lives just outside of Salt Lake City, Utah in Stansbury Park – a once small little community on the south shore of the Great Salt Lake.  Rick was born and raised in Sandy, Utah where he graduated from high school and then attended the University of Utah (Go Utes!)

Rick has a BS degree in Business Finance and his original plan was to trade stock or work as an investment broker.  While attending college Rick got a job with a local HVAC supplier and the rest is history.  He spent 5 years working as an HVAC distributor then was offered a V.P. position with a local HVAC company where he worked for 3 years.  He then accepted a position with the Dwyer Group as a business coach where he worked for 3 years before starting his own HVAC company.

For the past 20 years Rick has owned and operated his own heating company in Woods Cross, UT which he was fortunate enough to sell to his nephew, thus keeping his dream alive of passing it down to the next generation.

Rick has lived in Utah, Hawaii, Puerto Rico, and Oklahoma, but his roots are in Utah.  He is married to Kammi Mears and together they have (6) children, a son-in-law, and a beautiful new grandson.  They are literally the Brady Bunch with (3) boys and (3) girls.  The boys are easier!

Rick’s simple pleasure in life is his family.  Living in Utah (“The Greatest Snow on Earth”), all kids were taught how to ski right after they could walk.  Unfortunately, all the children have migrated to the darker side and now snowboard.  Only Dad and Mom believe in two planks.

Rick and his family also enjoy scuba diving and water skiing where all household money and leisure time is spent on the lake, the slopes, or under the water.  Annual trips include weekly excursions to Cancun in the winter and Lake Powell to start the summer.  Family scuba has taken them to Belize, Cancun, Catalina, Costa Rica, Sint Marteen, and even Utah.

A little accolade – all of Rick’s children have graduated from high school with perfect 4.0’s.  This is something he takes pride in and figures if the last child makes it out of high school with a 4.0, then the school should erect some sort of statue in his honor.

Rick’s family life couldn’t be more varied.  His oldest daughter Breanna is just starting medical school, loves concerts, and worries if she isn’t studying enough.  The oldest son Tanner graduated from high school with academic and sports honors and is now working on a bio-med degree.  The middle daughter Jocee graduated from high school, started college, and finished her first year married.  Her hard studying turned into a new son-in-law and grandson, who are perfect fits.  The middle son Travler (Rick’s wife named him) recently completed boot camp and is now stationed with the Army in Killeen, TX.  Rick’s youngest daughter is graduating from high school this year and plans to immediately move out for college.  The youngest boy Zachary is a freshman in high school and looking forward to driving.  For the record, when the two oldest boys left home the family saved about $1,000.00/month in food.  Cereal lasts forever, milk spoils, and bread gets moldy without them around.