"Whether an unprecedented recession or an economic explosion, the business world is unpredictable. However, it is the unpredictable that helps us discover who we really are and how far we've come."
Ask me thirty years ago and I assure you I would not have predicted that I would have built a career in the plumbing industry. Yet here I am through ups and downs with the knowledge that comes from 16 years of successful business ownership, 28 years of management and 16 years of consulting experience.
Now don't blame me for this but I am a Jersey girl, born and raised in the farmlands. I met my husband through their family plumbing business where I worked as a bookkeeper. We moved to California to the Silicon Valley in 1982 but soon decided that Sacramento would be home for our family and plumbing service company. As our family grew so too did our business. We added HVAC service in 1998. Fast forward to 2000. We successfully sold our business to a fortune 500 company. They hired us to stay on and manage their new investment making me the General Manager where I remained for the next 4 1/2 years.
In 2005 I decided change was in the air. I left the service side of the business and became a business coach for a national plumbing franchisor. With a passion for training and developing people, I was responsible for creating and presenting programs related to our industry and the customer service experience including technician, business development, customer loyalty and basic training. Other duties included creating content and confirming accuracy of public relations and marketing materials, development of new national accounts and working with vendors to develop partnerships.
Working with business owners is very rewarding and has given me the opportunity to share my knowledge and skills, helping others make their dreams a reality. On April 1, 2012 I started my adventure with QSC. I can't promise that the road will be easy but nothing worthwhile has ever been accomplished in a day.
Beth currently resides in California with her husband of 36 years. They have three adult children, the oldest owning his own plumbing business in Palm Desert, CA with his wife.
"Change is inevitable in life and in business. Whether or not we choose to participate in that change determines our level of success and happiness."
Les Hanks joined Quality Service Contractors on June 1, 2013 and serves as the Business Management Coach for a variety of services, such as comprehensive business analysis, strategic planning, competitive analysis, program/seminar development and more.
Les is a proud 1988 graduate of Texas A&M University with a degree in Finance. An expert in building solid relationships with people has led Les to a successful career as a Business Coach and Consultant. He also has prior experience as the Marketing Manager for a major life insurance company as well as leadership positions in the retirement plan administration and petroleum tax consulting industry.
Prior to coming to QSC, Les was a Regional Manager/Business Coach for Mr. Rooter Corporation for over 6 years. His travels took him throughout the west coast and the Midwest, and he was honored to have been involved in the growth and success of many franchises. Les was honored as Mr. Rooter Corporation Team Member of the Year in 2011.
Being blessed with excellent written and oral communication skills, relationship building skills, creativity, training skills and a knack for teaching financial concepts is the secret of his success. Les takes great pride and joy in helping business owners succeed in life and in business, and has seen many of the current QSC members he works with enjoy growth and expansion.
Les is married to his best friend Christine, has 4 wonderful children, and resides in Waco, TX. His passion outside of family and work is all things Aggie sports, especially football. Les published a book in 2015 called C.H.R.I.S.T. The Pillars of Rock Solid Relationships. It is available on Amazon for those interested in a short, but powerful book on the secret of great relationships in life and business.