Creating Value

Service Technician Training Now Available for Purchase!

QSC Service Technician Training Series:
Creating Value


This benefit is now available to both QSC and Non-QSC Members!

Don’t let finding the time to train your service technicians pose a challenge anymore!  Now you can present education when it works for you and your team.  This QSC training series entitled “Creating Value” was specifically designed with these vital team members in mind. 

These pre-recorded sessions presented by QSC Business Coaches Beth Dobkin, Les Hanks and Franc Exley and QSC Program Director Dave Chic are now available to QSC Members for $399.00 per company and non-QSC-members for $499.00 per company.

Each session covers best practices and tips for how your service technicians can ensure that they are creating value for your company and your customers each and every day.  Included with this unlimited access are quick reference “Tips to Remember” and scripting suggestion hand-outs for each session as well.  This series will be available for viewing through October 1, 2021.

Session titles include:

  • “Bringing Your Best”
  • “Cultivating the Customer Relationship”
  • “Words your Customers Hear”
  • “Hear Ye, Hear Ye – Active Listening”
  • “Creating Value with a Plumbing Safety Checkup”
  • “Begin with the End in Mind”


Subscribers can view these videos by clicking on the thumbnails provided below and entering the password. Forgot your password? Contact Dawn Dalton dalton@naphcc.org

Not subscribed? To place your orderclick Here

Questions? Please contact Dawn Dalton at dalton@naphcc.org or (800) 533-7694 ext 893



Session 1 "Bringing Your Best"


Session 2 "Cultivating the Customer Relationship"

Session 3 "Words Your Customers Hear"

Session 4 "Hear Ye, Hear Ye (Active Listening)"

Session 5 "Creating Value with a Plumbing Safety Checkup"

 Session 6 "Begin with the End in Mind"