Creating Value Live Online Training Webinars

              QSC Service Technician Webinar Series

                                        "Creating Value"

Is finding the time to train your service technicians a challenge?  Now you can present education when it works for you and your team!  Whether it be during staff meetings or at another time of your choosing, you will have access to these robust education sessions 24/7.

These recorded 30 to 40-minute sessions presented by industry veteran Michael Dobkin are now available for purchase. QSC Members for $599.00 per company, PHCC members for $799.00 per company and Non Members for $899.00 per company. Each session covers best practices and tips for how your service technicians can be best able to handle whatever your clients might object to.  Included with this unlimited access are quick reference “Tips to Remember” and scripting suggestion hand-outs for each session as well. 


Session Dates and Topics:

  • "V.A.L.U.E."
  • "Bringing Your Best"
  •  "Cultivating the Customer Relationship"
  •  "Words your Customers Hear"
  • "Hear Ye, Hear Ye" (Active Listening)
  • "Stop Telling, Start Teaching"


Not subscribed? To order, please contact Dawn Dalton dalton@naphcc.org or call (800) 533-7694 ext. 893
QSC Member $599.00 per company
PHCC Member $799.00 per company
Non Member $899.00 per company

Questions? Please contact Dawn Dalton at dalton@naphcc.org or (800) 533-7694.

Members who subscribed to the Creating Value webinar series have access these recorded session videos by clicking on the thumbnails provided below and entering the password. Forgot the password? Contact Dawn Dalton dalton@naphcc.org


Session 1 "V.A.L.U.E."

Learning Objectives

  • Understand what V.A.L.U.E. looks like in a relationship
  • Identify various types of V.A.L.U.E. that compel people to buy
  • Apply V.A.L.U.E. to communication
        
         

 Lesson 2 "Bringing Your Best"

Learning Objectives
  • Recognize the similarities in communication between internal and external customers
  • Identify techniques that will help you bring your best every day
  • Assess how bringing your best can achieve personal results
Session 3 "Cultivating the Customer Relationship"

Learning Objectives
  • Apply fundamental rapport building elements
  • Demonstrate rapport building skills
  • Recognize the value that good rapport provides
  • Implement rapport building tools to ensure valuable customer participation
   
  

 Session 4 "Words Your Customers Hear"

Learning Objectives

  • Know your audience
  • Recognize words that inspire images and influence reactions
  • Apply "art of communication" principles
  • Eliminate "sales pitch subjectivity"
  • Identify "instead" words
     

Session 5 "Hear Ye, Hear Ye (Active Listening)"

Learning Objectives
  • Define active listening
  • Reveal why active listening is important
  • Discover benefits of active listening
  • Provide examples of active listening
  • Communicate verbal and non-verbal signal of active listening
  • Offer tips on becoming an active listener
       

 
Session 6 "Stop Telling, Start Teaching"

Learning Objectives
  • Determine what it means to educate your customers
  • Establish why education is important to you and your customers
  • Analyze why educating your customers creates value
  • Identify what customer education looks and sounds like
  • Discover how to be more tan just an order taker