Service Technician Online Training Series

QSC Service Technician Online Training Series


Service Technician Training Series 

This benefit is now available to both QSC and Non Members!

Registration Now Open!

2022 Fall Session "Building Blocks of Success"
August 2 - October 11, 2022

Due to overwhelming demand, QSC’s Service Technician Training webinars are now available to QSC member companies LIVE and IN PERSON once again!

Members can register at anytime for this series of six 30 to 40-minute bi-weekly webinars entitled "Building Blocks of Success” which will be delivered by QSC Business Coaches Beth Dobkin, Les Hanks, and Rick Mears.  Each session is highly interactive and will include tips, suggestions and best practices for how your most vital team members can provide value to your customers and to your company.

Now available to QSC Members for $599.00 per company, PHCC members for $699.00 per company and Non PHCC members for $799.00 per company (unlimited registrants) for all six live sessions. Attendees will also receive a follow-up summary that will include key take-aways items for implementation and a certificate of completion. 

These sessions will be recorded. All registered companies will receive a copy of the recorded sessions and "Tips to Remember" handout soon after the session has concluded.

Registered after August 2? Not to worry, you will receive a copy of the recorded live sessions and the handouts you have missed. You will also receive a Zoom invite to participate in the remaining live sessions. 

Have your Service Technicians start their day off right! These inspiring and motivational webinars will be offered at 7:30 a.m. in Pacific and Mountain time zones and 8:00 a.m. in the Eastern time zone.

Dates and Topics:

  • August 2: “Me” Centric – Mind Shift – Mindset
  • August 16: Arrive with Style
  • August 30: Shatter the Ice
  • September 13: Shoot for the Moon, Land Among the Stars
  • September 27: Safe Homes are Happy Homes
  • October 11: Don’t Forget the Icing


REGISTER TODAY!
Click Here


Upon completion, you will receive a confirmation and receipt.  Your session leader will send you conference call access information.

CANCELLATION POLICY

Please send cancellation requests to dalton@naphcc.org. Cancellations and refunds for this series subscription will be considered on a case-by-case basis if received in writing before August 2, 2022.  A $75.00 processing fee will be applied.   No refunds will be offered for cancellations received after August 2, 2022.

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Is finding the time to train your service technicians a challenge?  Now you can present education when it works for you and your team!  Whether it be during staff meetings or at another time of your choosing, you will have access to these robust education sessions 24/7.

These pre-recorded sessions presented by QSC Business Coaches Beth Dobkin, Les Hanks and Franc Exley are now available to QSC Members for $399.00 per company / per series, PHCC members for $499.00 per company / per series and Non PHCC members for $599.00 per company / per series. Each session covers best practices and tips for how your service technicians can be best able to handle whatever your clients might object to.  Included with this unlimited access are quick reference “Tips to Remember” hand-outs for each session as well. 

Overcome Sales Objections – And Learn from Them!
Session titles include:

  • “Preparation Reduces Resistance”
  • “I Can’t Afford It”
  • “Your Price is Too Expensive”
  • “I Need to Talk to My Partner”
  • “I am Getting Three Bids”
  • “I Need to Think About it”

To place an order and access training series click here

Creating Value

Session Dates and Topics:

  • "V.A.L.U.E."
  • "Bringing Your Best"
  • "Cultivating the Customer Relationship"
  •  "Words your Customers Hear"
  • "Hear Ye, Hear Ye" (Active Listening)
  • "Stop Telling, Start Teaching"

To place an order and access training series click here

 Questions? Please contact Dawn Dalton at dalton@naphcc.org or (800) 533-7694.