Service Technician Online Training Series

QSC Service Technician Online Training Series

Service Technician Training Now Available for Purchase!


Service Technician Training Series 


This benefit is now available to both QSC and Non-QSC-Members!


Is finding the time to train your service technicians a challenge?  Now you can present education when it works for you and your team!  Whether it be during staff meetings or at another time of your choosing, you will have access to these robust education sessions 24/7.

These pre-recorded sessions presented by QSC Business Coaches Beth Dobkin, Les Hanks and Franc Exley are now available to QSC Members for $399.00 per company / per series and non-QSC-members for $499.00 per company / per series. Each session covers best practices and tips for how your service technicians can be best able to handle whatever your clients might object to.  Included with this unlimited access are quick reference “Tips to Remember” hand-outs for each session as well. 

Overcome Sales Objections – And Learn from Them!
Session titles include:

  • “Preparation Reduces Resistance”
  • “I Can’t Afford It”
  • “Your Price is Too Expensive”
  • “I Need to Talk to My Partner”
  • “I am Getting Three Bids”
  • “I Need to Think About it”

To place an order and access training series click here

Creating Value LIVE
(open to QSC Members Only)

Session Dates and Topics:

  • August 19 - "V.A.L.U.E."
  • September 2 - "Bringing Your Best"
  • September 16 - "Cultivating the Customer Relationship"
  • September 30 - "Words your Customers Hear"
  • October 14 - "Hear Ye, Hear Ye" (Active Listening)
  • October 28 - "Stop Telling, Start Teaching"

Reserve Your Spot

And, Coming Soon!

Building a Foundation for Sales

Session titles include:

  • "Open Your Eyes"
  • "The Upfront Pricing Advantage"
  • "Membership/Maintenance Plans"
  • "Helping the Customer Say Yes"
  • "Upselling"
  • "When Opportunity Knocks"

 Questions? Please contact Dawn Dalton at dalton@naphcc.org or (800) 533-7694.