Frontline Service Training


The Ultimate Training Program for Service Technicians

QSC’s Frontline Service Technician Training program will help you build a team of star technicians!  During this two-day session centered around QSC’s Customer Experience Delivery System, attendees will garner the knowledge, skills and the capabilities needed to create exceptional customer experiences, sell more, drive repeat business and deliver excellent customer service.

Key Topics

  • What is Success?
  • Mindset and Attitude
  • Brand and Value
  • Customer Experience
  • Customer Loyalty
  • Understanding Customer Needs
  • Overcoming Sales Objections
  • Being Persuasive
  • Upselling


QSC’s Service Delivery System

  • Establish the First Impression
    • Start your Day
    • Arrive and greet customer
  • Diagnose the Situation
    • Interview customer
    • Inspect site
    • Present menu of solutions
    • Obtain customer approval
  • Complete the Work
    • Prepare work environment
    • Carryout job
    • Cleanup work environment
  • Finalize the Experience
    • Present invoice and depart

Act Now!
Classes are currently forming for this game-changing program!

Questions or to arrange a class in your state, ask your PHCC chapter to contact QSC today at (800) 533-7694 or email