Service Contractors Central will provide the hub for all QSC Members to network, have fun, learn and connect with current and soon-to-be friends.  This Indy-themed area located in the heart of the Westin Indianapolis, will boast virtual reality games, high energy and an IndyCar competition that will send one QSC Member home with bragging rights. So, get ready to start your engines and fasten your seat belts, a fast and furious time is certain to be enjoyed by all!


Downloadable Registration Form


The Westin Indianapolis Hotel
241 W Washington ST
Indianapolis IN 46204-3435
Hotel Website

PHCC CONNECT 2019 Special Group Rate:

Single/Double: $199*

PHCC preferred rates will be available until September 8, 2019, or until the group block is sold-out, whichever comes first. You may make reservations by clicking the hotel link or calling (800) 228-3000 and ask for the PHCC rate. Each reservation will require a credit card guarantee or one-night’s deposit (room and tax) at the time of booking.  

*Hotel room rates are subject to applicable state and local taxes (currently 17%) in effect at time of check-out.

schedule subject to change
QSC Contractors Central will be held at the Westin Indianapolis Hotel
QSC Central is open to all Contractor Attendees and QSC Associate Members
Pre-registration is required to attend events

Monday, September 30

8:00am - 4:00pm          Board of Trustees Meeting

5:30pm-7:00pm            Board of Trustees Dinner

Tuesday, October 1

9:00am - 12:00pm    Indiana University Natatorium Facility and Indianapolis Zoo Irrigation Tours - TOURS CANCELLED
These informative behind-the-scenes tours will offer QSC Members the opportunity to see the workings of two of Indianapolis’ incredible facilities. The IU Natatorium, completed in 1982, has been recognized as one of the fastest pools in the world with World and American records having been set by athletes from many countries. Also featured during this QSC Members-Only activity will be the St. Vincent Dolphin Pavilion at Indianapolis Zoo, boasting the nation’s largest Shark Touch Pool and the world’s only underwater dolphin viewing dome.
Continental Breakfast and transportation will be provided. Don’t miss out on this unforgettable opportunity!

1:00pm-5:00pm           CONNECT Registration Desk Open

1:00pm - 5:00pm      Commercial Peer Group Meeting

QSC Business Coach Beth Dobkin will lead open and informative discussions among contractors who have a commercial base of at least 50%. Topics will include issues that are common to the commercial contractor that aren’t standard for a residential contractor.

Wednesday, October 2

7:00am-5:00pm          CONNECT Registration Desk Open

7:30am - 8:30am        Continental Breakfast
Breakfast is the most important meal of every day and mixing and mingling are the most important parts of each QSC event! Start your day off right with other QSC Members as they plan their day, reflect on prior goings-on and exchange ideas with contractor peers and industry partners. Enjoy! Sponsored by Milwaukee Tool. Registration is limited and pre-registration is required.

8:30am-10:30am     Service Performance Roundtable Discussion Forum
Facilitator Les Hanks, QSC Business Coach.
Ever feel like you’re missing out on something, but you can’t quite put your finger on what it is? This session will help you eliminate that fear in Indianapolis and inspire conversation on lots of great ideas that will never be forgotten! Led by QSC Business Coach Les Hanks, interactive and inspiring Service Performance Roundtable Discussions will identify, explore and create best practices centered on some of the hottest topics in the industry to include managing toward your bottom line, controlling labor costs, capturing your employee’s investment, engagement in the company and many more!  Take part and take home a vital and actionable plan with unique ideas that will invigorate your team’s connection, commitment and the diligent spirit needed to give every customer a superior, high-quality experience.

10:30am-11:00am       Networking Break
Power Up! This break will give you those few extra moments needed to spend time with industry cohorts and refresh your energy. Visit and enjoy while catching up with old and new friends. Sponsored by Home Depot Pro

11:00am-12:00pm   Inventory Control Basic Training
Speaker Joe Hodes, President of Hodes Company and an active and supportive QSC Associate member, will deliver this hour-long anecdotal session that will assist attendees in improving inventory control systems, helping them communicate the importance of inventory management with their staff, and a host of other “tricks of the trade” regarding effective control tips and best practices. Joe designed the processes and the systems that he will present as they were based on his first-hand experiences.  “I hated seeing too many service companies and contractors waste time and money on parts management” says Hodes.  “As a distributor, one of our core areas of expertise is inventory control; it’s what we do all day, every day.” Learn from this industry veteran during this presentation and prepare to be more successful in this area of your business.

12:00pm-1:30pm        Networking Lunch - open to Contractors Central meeting attendees only (located in Westin Hotel Grand 1 ballroom )
Nothing promotes relationship-building like the opportunity to “break bread” together. QSC Contractors and Industry Partners value these interactions as vitally important. These conversations allow for open and innovative communication about industry trends and the exploration of new and different innovations with peers and other like-minded industry professionals. This networking lunch, sponsored by Scorpion, will help continue the interactive and collaborative QSC spirit. Sponsored by Scorpion Registration is limited and pre-registration is required

1:30pm-2:00pm       QSC Update: Make the Most of Your QSC Membership
Questions?  . . . Confusion? . . . Ideas? This QSC Membership Benefit overview and update, led by QSC Program Director Dave Chic, will give QSC Members the opportunity to be heard, to listen and to weigh-in on the latest and greatest in the QSC world. Come prepared to share and don’t forget, all ideas are good ideas when brainstorming!

2:00pm-3:30pm       Hearing is Not Enough: Overcoming Objections and Take Control by Listening
All too often we tend to hear but not listen to what’s being said. This solution-based and eye-opening workshop will take a look at the negative impact that this can have in all aspects of your business and perhaps in your interpersonal experiences as well. From engagement with employees to the handling of objections presented by your customers, tips and practices on how to increase how (and if) others hear you will be explored. Session leaders: Tim McGuire and Dave Thiemecke, Pointman, will delve into how to recognize the behaviors that prevent true listening and share tried-and true techniques for breaking these patterns, resulting in stronger relationships with team members and customers.

3:30pm - 4:00pm        Networking Break
Gear down for the evening’s events with friends and colleagues. Your QSC relationships will flourish during these networking activities so don’t miss out – join your friends and prepare for an evening of fun. Sponsored by Federated Insurance.

5:30pm-7:30pm          Connect 2019 Opening Reception (located in Hall B Convention Center)

Thursday, October 3

7:00am-5:00pm         CONNECT Registration Desk Open

10:00am-2:00pm    Connect 2019 Product and Technology Showcase and Lunch with QSC Scavenger Hunt
Held at the Indianapolis Convention Center, QSC Members will enjoy time in this area gathering information from and visiting with valuable QSC Industry Partner contacts…and they might also enjoy winning gift cards and prizes too!

2:00pm-3:00pm      Employer Substance Abuse Policies and Marijuana
SESCO Management Consultants, QSC’s retained human resource and employment law specialist for members, will be presenting a one-hour seminar on employer substance abuse policies and marijuana. In this session, Bill Ford, President and CEO will be exploring the challenges employers face as substance abuse is very common, and the costs of substance abuse to employers are high. The seminar will provide statistics on substance abuse, recommendations for policy implementation and challenges employers face with a number of states legalizing marijuana for medical and recreational use.

3:00pm - 3:15pm       Networking Break
Pit stops are always important – and this one is no exception. Take the time to fill ‘er up as you power through to the finish line. Grab a bite and rev your engine for an evening filled with fun is just around the next turn! sponsored by FreshLime

3:15pm-4:30pm    Energize Your Team and Shatter Sales Records

QSC Business Coach Franc Exley will lead this reflective session supported by facts, figures and anecdotal situations that will invoke empathy, creativity and the forward-thinking that will result in increased loyalty, cohesiveness, and success. Attendees will benefit by becoming more aware of how to increase revenue without hiring more technicians, ways to enhance profitability while increasing revenue, how to develop a roadmap identifying alternate revenue sources, and tools for creating employee retention and career pathing plans.

5:30pm-7:00pm         QSC Contractors Central Happy Hour Reception and Virtual Gaming

Sponsored by Bradford White, this networking and prize-filled function is touted as a QSC@CONNECT favorite. Hear all about innovation, products and services while enjoying food, libations, entertainment and prize give-aways. Registration is limited and pre-registration is required.

                                                                                  Friday, October 4
No QSC Sessions Scheduled

7:00am-3:00pm         Registration Open

10:45am-4:45pm    PHCC Education Sessions
                                  2019 Awards Luncheon sponsored by InSinkErator

5:00pm-9:00pm      PHCC Closing Reception at Indiana Speedway - Sponsored by Federated Insurance
                                    4:30pm-9:30pm  Buses Run to/from Indiana Speedway
                                    5:00pm-7:30pm  Speedway Event Rides (a stop between 6:00-6:30pm for Installation Program)


Exhibit at Connect 2019

PHCC CONNECT is fast approaching, and QSC@CONNECT promises to provide a “formula” for success for QSC members, Industry Partners and all service and repair contractors attending the event!

QSC Industry partners have exclusive opportunities to participate in two special features this year – the Service Contractor Solutions Pavilion and the Service Contractor Central – to connect you with successful business owners uniquely interested in your products, technologies and services.

Service Contractor Pavilion, Powered by QSC

The Service Contractor Solutions pavilion, powered by QSC is the hub for service and repair contractors during the CONNECT Product and Technology Showcase. Contractors will have opportunities to have one-on-one conversations with exhibitors and the QSC business coaches, network with their peers and win great prizes with our first-annual Pavilion scavenger hunt.

Service Contractor Central  

Our Service Contractor Central is conveniently located at the heart of CONNECT and will be a home-away-from-home for service and repair contractors to learn, network, grab a snack and relax with their colleagues. The Central will also feature Solutions Lab sessions and Roundtable discussions, impromptu conversations that will get attendees the inside track to Victory Lane and test their racing skills for a chance to take home the trophy and bragging rights! 

Product and Technology Showcase  - Convention Center - Hall B

Exhibitor Schedule:

Wednesday, October 2
5:30pm - 7:30pm
Connect 2019 Opening Reception / Product and Technology Showcase

Thursday, October 3
Product and Technology Showcase / Lunch

Reserve your tradeshow booth and register your booth personnel

Signup for QSC Sponsorship Opportunity