NOW AVAILABLE, ONLY FROM QSC!
The Ultimate Training Program for Service Technicians
QSC's all-new Front Line Service Training program will help you build a team of star technicians with the knowledge, skills and desire to create exceptional customer experiences, sell more, drive repeat business and create results. This two-day program will teach your technicians the mindset, concepts and techniques they need to succeed, centered around QSC's Customer Experience Delivery System.
Key Topics
- What is Success?
- Mindset and Attitude
- Brand and Value
- Customer Experience
- Customer Loyalty
- Understanding Customer Needs
- Overcoming Sales Objections
- Being Persuasive
- Upselling
QSC’s Service Delivery System
- Establish the First Impression
- Start your Day
- Arrive and greet customer
- Diagnose the Situation
- Interview customer
- Inspect site
- Present menu of solutions
- Obtain customer approval
- Complete the Work
- Prepare work environment
- Carryout job
- Cleanup work environment
- Finalize the Experience
- Present invoice and depart
Act Now!
Classes are currently forming for this game-changing program!
October 22-23, 2019
8:00am - 5:00pm ET
Instructor: Beth Dobkin, QSC Business Coach
Location: PHCC of Orange, Riverside and SB Counties
Contact: PHCC of ORSB for more information
Monica Roach, Chapter Exec
Anaheim, CA
Ph: (714)896-0153
http://www.phcc.com/
Questions or to arrange a class in your state, ask your PHCC chapter to contact QSC today at (800) 533-7694 or email dalton@naphcc.org