Front Line Service Training



The Ultimate Training Program for Service Technicians

QSC's all-new Front Line Service Training program will help you build a team of star technicians with the knowledge, skills and desire to create exceptional customer experiences, sell more, drive repeat business and create results.

This two-day program will teach your technicians the mindset, concepts and techniques they need to succeed, centered around QSC's Customer Experience Delivery System.

Key Topics

  • What is Success?
  • Mindset and Attitude
  • Brand and Value
  • Customer Experience
  • Customer Loyalty
  • Understanding Customer Needs
  • Overcoming Sales Objections
  • Being Persuasive
  • Upselling

QSC’s Service Delivery System

  • Establish the First Impression
    • Start your Day
    • Arrive and greet customer
  • Diagnose the Situation
    • Interview customer
    • Inspect site
    • Present menu of solutions
    • Obtain customer approval
  • Complete the Work
    • Prepare work environment
    • Carryout job
    • Cleanup work environment
  • Finalize the Experience
    • Present invoice and depart

Act Now!

Classes are currently forming for this game-changing program!

Questions or to arrange a class in your state, ask your PHCC chapter to contact QSC today at (800) 533-7694 or email